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 Contact Us

CONTACT US

EXISTING CUSTOMERS

If your contract number is 9 digits long, please call:

Phone:
1800 100 165

If your contract number is 6 digits long, please call:

Phone:
1300 080 873
Mon - Fri: 9:00am - 5:00pm (AEST)

Post:
Jaguar Financial Services
Customer Service Team
Locked Bag 4002
Chullora NSW 2190

COVID-19

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by the COVID-19 outbreak and are unable to meet your car loan repayments, please get in touch with our Hardship Assistance Team by emailing assist@vwfs.com.au.

Alternatively you can call on 1300 734 567. They are open 9am – 5pm (AEST), Monday – Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.




Bushfire Assistance 

If you are an existing customer of Jaguar Financial Services and have been affected by the recent bushfires, we’re here to help. Please email us at assist@vwfs.com.au or alternatively call us on 1300 734 567.

NEW CUSTOMERS

Phone:
1300 080 873
Mon - Fri: 9:00am - 5:00pm (AEST)

Email:
customer_service@jaguarfs.com.au

Post:
Jaguar Financial Services
Customer Service Team
Locked Bag 4002
Chullora NSW 2190